Shipping Policy

At PHANTOM VORTEX SDN. BHD., we are committed to ensuring your orders are delivered safely, efficiently, and in a timely manner. This Shipping Policy outlines the terms and conditions related to the delivery of Goods purchased from our website https://phantomvortex.store.

1. Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to PHANTOM VORTEX SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the PHANTOM VORTEX SDN. BHD., accessible from https://phantomvortex.store
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Shipping Coverage

We currently only ship within Malaysia.
We do not offer international shipping at this time.
All Orders must provide a valid Malaysian delivery address to proceed with fulfillment.

3. Shipping Fees

All shipping is free of charge.
No additional shipping fees or handling charges will be applied at checkout, regardless of location within Malaysia.

4. Order Processing Time

All Orders are processed within 1–2 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.

5. Delivery Timeframe

Once processed, Orders are typically delivered within 7 business days.
Delivery times may vary depending on your location, courier schedules, and public holidays.

6. Delivery Methods

We use trusted local courier services for all deliveries within Malaysia.
A tracking number will be provided via email once your order has been shipped.

7. Delivery Address Accuracy

To ensure timely and accurate delivery:

Please make sure all shipping details, including full address and contact number, are correct when placing an Order.
The Company will not be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by You.

8. Missed or Failed Deliveries

In the event that a delivery attempt is unsuccessful, the courier may reattempt delivery or leave instructions for pickup or rescheduling.
If the Goods are returned to us due to failed delivery attempts and unresponsiveness, we will contact You to arrange for redelivery. Additional processing time may apply.

9. Damaged or Lost Packages

If your package is lost or arrives damaged, please notify us immediately at phantom_vortex@outlook.com with your order number and supporting details (e.g., photos of the damage).
We will investigate the issue and provide resolution options, including a possible reshipment or refund.

10. Delivery Confirmation

Upon successful delivery, an email or message confirmation will be sent to You.
If You have not received your order within 7 business days from shipping confirmation, please contact us immediately so we can assist.

11. Contact Us

For all shipping-related inquiries, please contact:

PHANTOM VORTEX SDN. BHD.
Website: https://phantomvortex.store
Email: phantom_vortex@outlook.com
Address: NO.7-2, JALAN PANGLIMA, BANDAR MAHKOTA, 43200 CHERAS, SELANGOR
Business: Computer Hardware, Software, and Peripherals