Refund and Returns Policy

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Thank you for shopping with PHANTOM VORTEX SDN. BHD. We strive to ensure that all our customers are fully satisfied with their purchases. This Return & Refund Policy outlines the terms and conditions related to cancellations, returns, and refunds for any purchases made from us.

1. Definitions

For the purposes of this Return & Refund Policy:

• Company refers to PHANTOM VORTEX SDN. BHD., located at NO.7-2, JALAN PANGLIMA, BANDAR MAHKOTA, 43200 CHERAS, SELANGOR.
• Goods refers to the computer hardware, software, and peripherals offered for sale by the Company.
• Order refers to a request made by the customer to purchase Goods from the Company.
• You refers to the individual or entity purchasing Goods from the Company.
• Service refers to the website or platform through which the purchase is made.

2. Cancellation Policy

We understand that sometimes you may need to change your mind. If you wish to cancel your order, you must do so within 12 hours of placing the order.

• Cancellation requests made after 12 hours will not be accepted.
• To request a cancellation, please contact us immediately at phantom_vortex@outlook.com with your order details.
• If your order has already been processed or shipped, it will no longer be eligible for cancellation, and you will need to proceed through our return process instead.

3. Return Eligibility

We offer a 30-day return window from the date of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition that you received it.
• The return must be initiated within 30 calendar days of the delivery date.

Items that do not meet these criteria will not be eligible for return or refund.

4. How to Initiate a Return

To start the return process, please contact us via email at phantom_vortex@outlook.com with the following information:

• Order number
• Reason for the return
• Photos of the item (if applicable)
• Your contact information

Once your return is approved, we will provide further instructions on how to proceed.

5. Refund Process

Once we receive and inspect your returned item:

• You will receive an email notification regarding the status of your return.
• If approved, your refund will be processed and automatically applied to your original method of payment within 7–14 business days.

6. Non-Refundable Situations

Please note, refunds will not be granted under the following circumstances:

• Return initiated after 30 days from the date of delivery.
• Product has been used, damaged, or not in original condition.
• Missing accessories, manuals, or components.
• Software items with opened packaging or used activation keys.

7. Contact Us

For any questions about returns, refunds, or cancellations, feel free to reach out to us:

PHANTOM VORTEX SDN. BHD.
Email: phantom_vortex@outlook.com
Address: NO.7-2, JALAN PANGLIMA, BANDAR MAHKOTA, 43200 CHERAS, SELANGOR
Business: Computer Hardware, Software and Peripherals